Support Triage Demo

Turn a messy support inbox into a readable workflow.

See how SolveLang maps incoming support emails into clear ownership, priority, reply drafts, and next steps — before you wire up production automation.

Open Gmail draftTry Browser Preview

Or copy: hello@solve-lang.com

Incoming Support Email

Urgent billing issue

From: ops@acme-labs.com

We were charged twice and need this fixed before renewal. Can someone from your team review today?

Topic

billing

Urgency

urgent

Owner

finance_operations

Queue

billing

Status

needs-human-review

Before

Support work depends on memory and interruption.

  • Shared inbox
  • Manual triage
  • Slack scrambling
  • Unclear ownership
  • Customers waiting

After

The rules are visible before anything runs unattended.

  • Classified topic
  • Priority selected
  • Owner assigned
  • Reply drafted
  • Task or alert created
  • Human review preserved

Workflow Map

The support triage path becomes inspectable.

Each step can be discussed with the operator who owns the process before the workflow is connected to live tools.

Step 1

Customer email arrives

Next →

Step 2

Extract subject/body

Next →

Step 3

Classify topic

Next →

Step 4

Estimate urgency

Next →

Step 5

Assign owner

Next →

Step 6

Draft reply

Next →

Step 7

Create task

Next →

Step 8

Alert if urgent

Next →

Step 9

Human review

SolveLang-Style Script

A workflow draft operators can read.

This is a readable workflow draft, not a claim that every integration is wired today. The point is to make the trigger, routing rules, outputs, and human review point explicit first.

support_triage.solve
workflow "support_triage_demo"

on email.received
  where inbox == "support@acme.com"

extract
  customer_email
  subject
  body
  received_at

classify topic using ["billing", "bug", "onboarding", "account", "general"]
classify urgency using ["normal", "high", "urgent"]

when topic == "billing"
  set owner = "finance_operations"
  set queue = "billing"
  draft reply = "Thanks — we received your billing request and a finance specialist is reviewing it."
  create task in "billing_queue"

when topic == "bug"
  set owner = "product_support"
  set queue = "bug_triage"
  draft reply = "Thanks — we received your report and are validating the issue now."
  create task in "bug_queue"

when topic == "onboarding"
  set owner = "customer_success"
  set queue = "onboarding_help"
  draft reply = "Thanks — we received your onboarding question and will guide you through the next step."
  create task in "success_queue"

otherwise
  set owner = "support_generalist"
  set queue = "general_support"
  draft reply = "Thanks — we received your request and will reply shortly."
  create task in "support_queue"

when urgency == "urgent"
  notify slack "#support-escalations"
  mark status = "needs-human-review"

otherwise
  mark status = "queued"

output
  customer_email
  topic
  urgency
  owner
  queue
  status
  reply

Example Outputs

The result is clear enough to review.

Customer

acme-labs.com

Topic

billing

Urgency

urgent

Owner

finance_operations

Queue

billing

Status

needs-human-review

Reply draft

Thanks — we received your billing request and a finance specialist is reviewing it.

Slack alert

#support-escalations

Task

created in billing_queue

Why This Matters

Rules should not live only in someone's head.

Most teams already have these rules in someone's head. SolveLang makes the workflow explicit before implementation.

Unclear ownership

Support requests stop bouncing between people because the owner rule is written down.

Manual triage

The first read becomes a structured decision instead of a repeated judgment call.

Duplicated reading

Everyone can see why the request was routed instead of re-reading the whole thread.

Missed follow-ups

The workflow names the next task, queue, and review point before the customer waits too long.

Human review for risky cases

Urgent or sensitive cases are flagged for a person instead of being treated as fully automatic.

Workflow Audit

Want this for one of your workflows?

Send one messy process. We'll map the trigger, decisions, outputs, human review points, and automation path.

Open Gmail draftSee what to send

Or copy: hello@solve-lang.com