Refund Policy

API subscription cancellation and refunds

API subscriptions renew monthly until canceled. Schedule cancellation in your SolveLang subscription account to stop renewal at the end of the current billing period. Scheduling cancellation does not automatically refund a paid period or end access immediately; access still depends on the subscription status and entitlement gates.

For a duplicate or unauthorized charge, a verified failure to supply the subscribed service, or any refund or remedy required by law, contact hello@solve-lang.com for review. No statement here removes statutory withdrawal rights or other mandatory consumer remedies. The Workflow Preflight digital-report rules in this policy apply to that separate one-time product, not automatically to API subscriptions.

Digital service rule

Workflow Preflight is an automated digital report delivered immediately after successful payment. Where a purchase is legally treated as digital content not supplied on a tangible medium, the withdrawal position depends on the required express consent, acknowledgement, and durable confirmation. Where it is legally treated as a service, the rules applicable to services and full performance apply. These classifications are not used to remove any mandatory consumer right.

When refunds may be available

Refunds may still be provided for a duplicate charge, a verified technical failure by SolveLang to deliver the purchased service, a fraudulent or unauthorized charge handled under applicable payment rules, a refund required by applicable law, or another exception expressly approved by SolveLang.

When refunds are generally not available

For a delivered Workflow Preflight report, refunds are generally not provided merely because an automated finding is unsatisfactory, a workflow is unsupported or malformed, or the report is not used. This commercial policy does not override statutory withdrawal rights, mandatory remedies for failure to supply or lack of conformity, unauthorised-payment protections, duplicate-charge remedies, or any other right required by law.

EU and EEA consumer information

Consumers in the EU and EEA normally have a statutory right to withdraw from a distance contract within 14 days of its conclusion, without giving a reason. You can withdraw using the withdrawal function in your account, the withdrawal form on this website, or any other clear statement sent to hello@solve-lang.com.

For an API subscription: if you expressly requested that the service begin during the withdrawal period and then withdraw, you pay an amount proportionate to what was supplied up to the withdrawal, calculated on the agreed price. You owe nothing for a period in which the required express request, information, or confirmation was not properly given. Approved reimbursements are made without undue delay and no later than 14 days after we are informed of the withdrawal, using the same means of payment, unless you expressly agree otherwise.

For Workflow Preflight, its checkout asks you to expressly request immediate performance and delivery and acknowledge the applicable digital-content or service consequences. A withdrawal right is not treated as lost unless the legal conditions for the applicable product classification are met.

After withdrawal or termination, you may request the content you provided or created through the service, free of charge, in a commonly used machine-readable format, and we will not use that content except as the law permits. Mandatory consumer rights remain unaffected.

How to request a review

Email hello@solve-lang.com with the payment date, amount, Stripe invoice, PaymentIntent, or receipt reference, and a short explanation. Do not send full card details, workflow JSON, credentials, or secrets.

For Workflow Preflight, you can submit a withdrawal statement at the withdrawal form. Submission records a request for review and does not itself decide eligibility or promise a refund.